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Refund & Return Policy

At Kido, we are committed to delivering quality products and a smooth shopping experience. If you face any issues with your order, our return and refund process is simple and customer-friendly.

1Return eligibility (within 48 hours)

The product is damaged or defective upon delivery.
You received the wrong item.
The product is significantly different from the description.

Note: Product must be unused and in original condition with packaging.

2Refund eligibility

You are eligible for a refund if:

Your return request is approved and the product is returned within the specified time frame.
The item is out of stock after payment, and we are unable to fulfill your order.
You received a damaged, defective, or incorrect product and have returned it to us.

Please provide your Order ID and a brief explanation (with photo/video proof if needed).

3Return process

Return request must be made within 48 hours of receiving the product.
After approval, our team will guide you through the return process.
Whole return process may take 7–10 business days after we receive the returned item.

4Refund method

Refunds will be issued through:

bKash
Nagad
Visa / MasterCard

For Cash on Delivery (COD) orders, refunds will be sent via bKash or Nagad.

5Refund processing time

All approved refunds are processed within 3–5 working days.

6Partial refunds

If only part of your order is eligible, a refund will be issued only for that item.

7Important notes

No hidden charges on eligible refunds.

Deductions may apply if:

Product is damaged by customer.
Accessories or parts are missing.

8Need help?

Our support team is always ready to assist you for a smooth return and refund experience.

Shop with confidence at Kido — your satisfaction is our priority.

Delivery & returns

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Delivery ডেলিভারি

We strive to deliver your order within the specified time.
আমরা নির্ধারিত সময়ের মধ্যে আপনার অর্ডার পৌঁছে দেওয়ার চেষ্টা করি।
Delivery times may vary depending on the location.
কিছু কিছু ক্ষেত্রে এলাকাভেদে ডেলিভারির সময় পরিবর্তন হতে পারে।
Delivery charges will be added to the product cost and may vary by region.
ডেলিভারি চার্জ পণ্যের সাথে যুক্ত হবে এবং এটি বিভিন্ন এলাকার ওপর নির্ভরশীল।

Return & exchange রিটার্ন ও এক্সচেঞ্জ

If you receive a defective or incorrect product, you may return or exchange it.
যদি প্রাপ্ত পণ্য ত্রুটিপূর্ণ বা ভুল হয়ে থাকে, তাহলে আপনি রিটার্ন বা এক্সচেঞ্জ করতে পারবেন।
Please check the product in front of the delivery rider before accepting it.
পণ্য গ্রহণের সময় ডেলিভারি রাইডারের সামনে পণ্যটি ভালোভাবে চেক করুন।
If the product is not checked in front of the delivery rider, no return or exchange will be accepted.
রাইডারের সামনে পণ্য চেক না করলে, পরবর্তীতে কোনো রিটার্ন বা এক্সচেঞ্জ গ্রহণযোগ্য হবে না।
If you wish to return a product due to personal preference or any other issue, a charge of 200 BDT will apply. (Since we use a single-use box, this fee covers packaging and courier charges. The return charge is 140 BDT within Dhaka and 200 BDT outside Dhaka).
যদি আপনি ব্যক্তিগত কারণে পণ্য রিটার্ন করতে চান, তাহলে ২০০ টাকা চার্জ প্রযোজ্য হবে। (একবার ব্যবহৃত প্যাকেজিং বক্স বাতিলের খরচ ও কুরিয়ার চার্জের জন্য ঢাকার মধ্যে ১৪০ টাকা , আর ঢাকার বাইরে ২০০ টাকা নির্ধারিত)।

Need help?

Give us a shout if you have any other questions or concerns.

kido.com.bd@gmail.com +8801577333327

Kids' size guide

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Age	Height (cm)	Chest (cm)	Waist (cm)
0–3 months	56–62	40–42	40–42
3–6 months	62–68	42–44	42–44
6–12 months	68–80	44–47	44–46
1–2 years	80–92	47–50	46–48
2–3 years	92–98	50–52	48–50
3–4 years	98–104	52–54	50–51
4–5 years	104–110	54–56	51–52
5–6 years	110–116	56–58	52–54
6–7 years	116–122	58–60	54–55
7–8 years	122–128	60–64	55–57

Height Stand your child against a wall, no shoes, and measure from the floor to the top of the head.
Chest Measure around the fullest part of the chest, under the arms.
Waist Measure around the natural waistline, keeping the tape comfortably loose.

Between two sizes? Pick the bigger one so there's room to grow. Sizes vary by brand, so check each product's own size details too.

What are you looking for?